Cardiff
Check Welsh-language viewing requirements explicitly.
IPTV in Wales.
Make your setup count.
Make device and language preferences part of your setup.
A practical starting point for Wales
Availability at an address and playback inside a home are separate questions.
Check the property before the package headline
Welsh Government guidance explains support for connecting to faster broadband. If your existing connection needs improving, use that guidance alongside an address check. For viewing, confirm any Welsh-language programme, audio track or subtitle requirement individually before purchase.
The IPTV service uses an internet connection and a compatible screen. It does not require a visit from a local service installer. No regional office, local staff count or broadband-provider partnership is claimed.
Read Welsh broadband support guidance- 1
Address
Use the official checker or regional guidance for the property.
- 2
Screen
Identify the platform and install a supported app.
- 3
Account
Confirm the chosen duration and active-stream allowance.
City guidance in Wales
Choose the page that matches your location or the setup question you need to solve.
Explore Cardiff
Language preferences deserve a specific check
Useful regional context, followed by the same service and support routes.
Get the app route right
Check your exact television, stick, mobile device or computer.
Open device guidesResolve a symptom
Choose the guide for login, network, picture, sound or EPG.
Find a fixContact the service team
Use the published email and the support tier for your plan.
Email supportThe same three UK plans
Regional pages do not change prices or introduce extra package promises.
| Plan | Total price | Main difference | Next step |
|---|---|---|---|
| Starter · 3 months | £19.99 | Email support · HD/4K | View this plan |
| Comfort · 6 months | £35.99 | 24/7 support · 7-day replay | View this plan |
| Premium · 12 months | £45.99 | Priority 24/7 support · 7-day replay | View this plan |
Wales service questions
Practical answers before you take the next step.
Is there a different price for Wales?
No separate regional price is advertised. The plans are 3 months £19.99, 6 months £35.99 and 12 months £45.99.
Can you confirm my broadband speed from my town?
No. Check the property’s available service and test the actual viewing device. City or regional averages cannot establish your result.
What if my town is not in the directory?
Use this regional guidance with the device hub. Confirm the exact setup with support if you are unsure.
Can I request help after activation?
Yes. Use the help centre and email route. Starter has email support; Comfort has 24/7 support and Premium priority 24/7 support.
Choose the screen, then choose the duration.
Use the subscription guide to confirm the service details before ordering.